MediaHost prides itself on protecting your privacy and supporting a safe online experience. This Privacy Policy outlines the information we collect and how we use it. By using the MediaHost website, you consent to the data practices described in this Privacy Policy.

What this Privacy Policy covers

This policy covers the information MediaHost collects and how we use it. MediaHost is a data controller for the information we collect from you. In certain cases, we are also a data processor for data collected by our clients; for more information on client-collected data, please see “Information collected by our customers” below.

What information we collect

We collect information from you to deliver services that you purchase and to monitor and improve the customer experience on our website. The data collected may include your name, email address, postal address, telephone number(s), billing information such as credit card numbers, and answers to security questions that help us to verify your identity and secure your account. It may also include marketing preferences, survey and contest responses, and information you provide through online chats, telephone calls, and support tickets with us. MediaHost services are intended for business use, and MediaHost does not knowingly market to or collect personal information from people under the age of 18.

MediaHost services are intended for business use, and MediaHost does not knowingly market to or collect personal information from people under the age of 18.

How we collect information

MediaHost collects personally identifiable information in a variety of ways, including but not limited to: online order forms, online chats, telephone calls, market research surveys, and customer support tickets.

Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses.

MediaHost may also collect information from third parties as required to provide you with products and services.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through MediaHost’s blog or social media pages, this information may be collected and used by others.

How we use your information

Provision of Services

MediaHost collects and uses your personal information to operate the MediaHost website, to deliver the services you have requested, and to inform you of other products or services available from MediaHost. This includes sharing your information with trusted third parties, as explained below. We DO NOT sell any of your personal information.

Communications

MediaHost may contact you regarding services you have purchased from us to deliver information, updates, notices of functionality changes, upcoming payments, and planned service maintenance.

We may also contact you with newsletters, announcements, and special offers we think you may find valuable. You can withdraw your consent to receive these communications at any time.

MediaHost may display targeted advertising to you. For more information, please see “How we use cookies” below.

Domain Registration

To register domain names, personal information collected during your purchase must be provided to the registrar responsible for processing your request, as per the registrar’s rules and the rules set out by the Internet Corporation for Assigned Names and Numbers (ICANN) and/or the relevant domain name registry.

This information goes into a searchable database (WHOIS). Access to WHOIS information may be limited but you can help protect yourself by opting out of displaying your personal information through the purchase of a Domain Privacy service (some domains are not eligible for this service).

How we protect your information

MediaHost secures the information we collect on servers in a controlled, secure environment. We maintain safeguards to protect against unauthorized access, use, modification, and disclosure of this data.

Where possible, MediaHost uses industry-standard SSL encryption when communicating your data. MediaHost also ensures that all customer websites have free access to SSL certificates from “Let’s Encrypt.”

However, no data transmission over the Internet or wireless network can be guaranteed 100% security. While we strive to protect your personal information, there are security and privacy limitations of the Internet which are beyond our control. Information and data may be viewed or tampered with in transit by a third party, despite best efforts.

How we use cookies

MediaHost uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with a MediaHost site or service, a cookie helps MediaHost recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same MediaHost website, the information you previously provided can be retrieved, so you can easily use the MediaHost features that you customized.

Some cookies are necessary for MediaHost sites to work properly, such as the cookies which indicate you’ve successfully logged into your account. Some cookies, like the ones used by Google Analytics, help us see how visitors use our sites. Others are used to customize your advertising experience. If you visit a MediaHost website with a browser that has cookies enabled, you are letting us know that you agree to us using cookies with your browser.

You can modify your browser settings to delete or block cookies. You will need to see the “Help” section of your browser for instructions on how to do this. You could also install plugins that block or manage cookies. If you do decide to limit your browser’s ability to use cookies, please remember that MediaHost sites may not function properly.

Links to Third-Party Sites

You may be able to access other websites that have links on MediaHost websites, where you can purchase products and services or register to receive materials or new product updates. In many of these cases, you will be asked to provide personal information such as your name, email address, or other contact information, or credit/billing information. If you complete an order or provide personal information to a website or service that is not provided by MediaHost, MediaHost has no control over the third party’s use of any personal information. MediaHost therefore has no responsibility or liability for how the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise deal with your personal information. MediaHost provides these links to other websites as a convenience to you. Please exercise care when visiting linked websites, which will have separate and independent privacy policies.

Future changes to our Privacy Policy

MediaHost reserves the right to modify this Privacy Policy at any time. Please check back regularly to make sure you are aware of any changes and to stay informed of how we are protecting your information.

How to contact us

We welcome your comments regarding this Privacy Policy. If you believe we have not adhered to this Privacy Policy or you require any changes or access to your personal information, please contact us by emailing at info@mediahost.live.